We accept Visa, MasterCard, and American Express via our secure payment gateway.
DELIVERY TIME FRAMES
Our delivery turnaround time ranges from 2 days to 10 days depending on your location. We process orders Monday to Friday and endeavour to ship the same day or the following day from when we receive your order.
We use Geotrust SSL secure encrypted links and proven encryption methods to keep your payment details safe.
If you are unhappy with the quality of your wine you can return unopened bottles to us for a full refund of the purchase price of these bottles. The wine will need to be returned in its original carton within 30 days of delivery and the buyer is responsible for the cost of return shipping.
Our wines are shipped with Australia Post. In the event of a breakage, Australia Post will notify us and we will reimburse the purchase cost to you account for the items broken or send you replacement items as advised by you. You must also notify us within 2 days of receiving the items of any breakages via email.
If you have received the wrong item, e.g. a Chardonnay instead of a Shiraz please contact us immediately so we can rectify the problem.
By Gordo are committed to respecting your online privacy, we will only use the personal information you have chosen to provide us for the purpose for which you provided it. We will not use it for any other purpose without your consent. Under no circumstances will we sell or receive payment for licensing or disclosing your personal information.
Please contact us if you have any issues, concerns or questions about your order or you experience any problems. Our contact details can be found on the Contact page.